Privacy Policy

Hotel Randers takes data protection very seriously and, with this privacy policy, wants to provide you with information about what data we have to collect, how we use it and how you can correct or change the collected data yourself. We believe that the protection of your private data has top priority. Therefore, we see it as a matter of course to comply with the strictest legal provisions on data protection. We firmly believe that data protection starts with transparency. Therefore, it is our concern that you always know what personal data we store, how we use it and also how you can restrict or prevent the use of your data.

1. What is personal data?
Personal data is all kinds of information about personal and factual circumstances concerning a specific or identifiable person. This includes information and details such as your (real) name, your address or other postal address, as well as your e-mail address and your telephone number. Information that does not make it possible to determine your identity falls outside this category. Such information is, for example: All details without any reference to your name, e.g. only a statement of gender, age or education.

2. Use and disclosure of personal data
Hotel Randers is committed to protecting your privacy and only uses your personal information internally. This includes your profile information, booking history and browser history. The information is only passed on to other companies if it is necessary for the fulfillment of the agreements you have entered into with us, or for other strictly agreed performance of services. In addition, your personal information is not passed on to third parties unless you have expressly given your consent to this, or if we are legally obliged to provide the information, e.g. in connection with demands from the court or authorities.

3. Contact
When you contact us (e.g. via contact form or e-mail), we store the information entered for the purpose of processing the inquiry and in the event of follow-up questions until the processing is completed.

4. Newsletter
With our newsletter we inform you about news and offers. If you wish to receive the newsletter, we need a valid email address as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. This data is used exclusively for sending the newsletter and is not passed on to third parties.

If you have signed up for the newsletter from Hotel Randers, your registration data will be used to send you the newsletter. Your information will not be passed on to third parties. The only exceptions to this are partner companies that are responsible for the technical handling of the shipping process. In these cases, the scope of the data passed on is limited to an absolute minimum. Our personal data policy is in accordance with the Personal Data and Marketing Act.

When you subscribe to the newsletter, we store your IP address and the date of subscription. This information serves solely as evidence in the event that a third party misuses an email address and subscribes to the newsletter without the legitimate owner being aware of it. You can revoke your consent to us storing your data and email address and using the latter to send you the newsletter at any time. You can revoke your consent via a link in the newsletter itself, in your profile area or by sending a message to the contact options listed in section 11.

5. Benefits
If you sign up for our guest club Benefits, we will store the information you enter into the system together with information about which hotel stays you have had. You can log in to Benefits at any time, change your information, add or delete information and request to cancel your membership, after which your data will be deleted. You may also see the terms and conditions for membership of Benefits here.

6. Gift card purchase
If you purchase a gift card, we will store the general personal information you provide when purchasing. The information is stored for five years in accordance with the Danish Accounting Act. This information is used exclusively for documentation and is not passed on to third parties. The only exceptions to this are partner companies that are responsible for the technical handling of the shipping process. In these cases, the scope of the data passed on is limited to an absolute minimum. Our personal data policy is in accordance with the Danish Personal Data and Marketing Act. You may also see our terms and conditions for purchasing gift cards here.

7. Reservation of hotel stay or room
When you book a hotel room or a hotel stay through Hotel Randers either on the website or by personal contact, we collect the information you provide and forward it to the hotel. The information is passed on to data processors if necessary to complete the reservation you have made with the hotel.

8. Use of cookies
Cookies are text files that contain information that allows us to identify returning users. This is only for as long as they visit our websites. Cookies are stored on your computer's hard drive. They do not cause any damage to the hard drive. The cookies used on our websites do not contain any personal information about you.
Cookies save you from having to enter your data multiple times, and they make it easier for you to communicate certain content. They also help us identify particularly popular areas of our web profile. This enables us, among other things, to tailor the content on our websites precisely to your wishes. If you wish, you can deactivate the use of cookies at any time in your browser settings. Use the help functions of your internet browser to find out how you can change these settings. You may also see our cookie policy here.

9. Data collection through the use of Google Analytics
Our website uses Google Analytics, a web analysis service from Google Inc. Google Analytics uses so-called “Cookies”. You can find more information about this directly from Google http://www.google.com/intl/de/privacypolicy.html#information in accordance with the data protection guidelines and according to information from Google, these are text files that are stored on your computer and thereby make it possible to analyze your use of a given website. For example, information is collected about your operating system, your browser, your IP address, the website you just visited (referrer URL) and the date and time of your visit to our website. The information about the use of our website collected by this text file is then transferred to and stored on a Google server in the USA. Google uses this information to analyze your use of our website, to compile reports on website activity for the website operator and to provide additional services related to website and Internet usage. If this is required by law or if third parties process this data on behalf of Google, Google will pass this information on to third parties. The use will be made anonymous and using pseudonyms.
Google uses DoubleClick DART cookies
As a user, you can read more about Google's privacy policy and, for example, disable the use of DART cookies. You can find out more here https://privacy.google.com.

In this case, no personal user data is stored, only the IP address. This information is intended to automatically recognize you when you visit the site again, and thus make it easier for you to navigate around the site. Cookies make it possible, for example, to adapt a given website to your specific interests, or to save your password so that you do not have to enter it every time.

You can of course also visit our pages without cookies. If you do not want us to recognize your computer on your next visit, you can prevent your hard drive from storing cookies. You do this by selecting the browser setting “No acceptance of cookies”. For further information about this function, please follow the instructions of your browser provider. If you do not accept cookies, this may lead to restricted functions in relation to our online offerings and services.
You can prevent the installation of cookies by setting your Internet browser accordingly. In this case, you must disable the storage of cookies in your Internet browser. You can find more information about this in the user manual of your Internet browser.

10. Collection and storage of user data
In order to optimize our website, we collect and store various data, such as the date and time of your visit to our website, which website referred you to our website, etc. This information is collected anonymously, i.e. without it being possible to identify the user of the site personally. User profiles may be created using pseudonyms. In this case, too, there is no connection between the person behind the pseudonym and the collected user data. We use cookies to collect and store user data. Cookies are small text files that are stored on your computer and are used to collect statistical information such as operating system, browser, IP address, website that was just visited before (referrer URL) and time. We collect this data solely for statistical reasons and in order to optimize our website and make our online profile even more attractive. The collection and storage takes place solely in anonymized and pseudonymized form. It is therefore not possible to identify you personally from this information.

11. Information, right to object, questions
You can request immediate access to the information stored under your name or username at any time. This is free of charge. We reserve the right to provide this information electronically. In addition, you have the right to object to the continued use of your personal data at any time. The changed or deleted information will not be stored by us. In the event of a request for access to the stored information or to exercise the right to object, you must provide sufficient information to enable us to identify you and establish that the information concerns you. In this case, or if you have further questions about our data protection, please contact us by email:

hr@hotel-randers.dk

or by letter:
Data Protection Officer, Hotel Randers, Torvegade 11 · DK-8900 Randers C, Tel. +45 8642 3422

12. Subject to change
We reserve the right to change this personal data policy from time to time, of course in compliance with applicable regulations.